UK Mainland Customers
DISPATCHED YEAR-ROUND WHERE POSSIBLE
Postage is calculated by order value with a maximum of £8.50 for UK orders (excluding scottish highlands and islands). Smaller orders of 1 plant ONLY may be sent by Royal Mail First Class if we feel it may be cheaper although the recent price increase by Royal mail on the 1st April 2013 has made this unlikely! For this reason we recommend that you try to order 3 plants or more to offset the carriage charge a little.
Normally, despatch will take place within 7 days but this may extend a little during busy periods or when we're attending flower shows. If your delivery is urgent then please contact us first.
Not sure if you will be at home when delivery is attempted? Why not have it delivered to you at your work address, it almost guarantees delivery on the day stated! Couriers will always find a registered business address.
Scottish islands - unfortunately all of the couriers who operate in our area have a surcharge for your area. The correct rate can be selected during checkout.
Postage will be charged at cost. Any excess postage will be refunded back to your card at dispatch time.
We currently use Parcelforce Worldwide and will supply tracking information direct to your email address supplied. They will also send a SMS to your mobile telephone number if you supply this. We may use Royal mail's first class or special delivery if we find this a more economical method.
European Customers - excluding mainland United Kingdom
ORDERS WILL NOT BE DISPATCHED BETWEEN 1ST APRIL AND 1ST OCTOBER DUE TO SEASONAL GROWTH. Please contact us if you really need them!
Excess compost will be removed to reduce weight unless otherwise instructed. Shipping costs will however be substantially more if excess compost is left around the roots, occasionally up to twice the cost. After placing your order, please email us to advise only if you would prefer the compost leaving on. There may be an extra charge for this.
Shipping is automatically calculated on weight. As you add plants to the basket the shipping cost will increase. To see the shipping cost simply click on the 'Estimate Shipping Cost' button when you 'View Cart'. Minimum cost is £15 because of recent price rises by Royal mail.
Customers are srongly urged to use the Courier service. It costs only a fraction more, is faster and is fully trackable using the link which we send to you via email.
Parcelfore Worldwide Tracked Service:-
Excess compost will be removed to reduce weight unless instructed not to do so, shipping costs will be much more expensive if not removed and we will have to contact you for more funds. Shipping is automatically calculated by weight. As you add plants to the cart the shipping cost will increase. To see the shipping costs simply 'View Basket' at the top right of the page, click on 'Estimate Shipping Charges' select your country and fill in your postcode and click on 'submit'.
This is a service offered by Parcelforce Worldwide - an exceptional courier which aim to get parcels from us to most European countries within 3 days or so. A little more time is required for further away countries such as southern Italy. You'll receive a booking confirmation from Parcelforce via email at the time we book in the collection, this email will contain your tracking code - just click on it regularly for up to date information on your parcel. This service is reccomended for all orders.